Data protection statement -

Collecting, processing and using personal data

You may visit our web site without providing any personal details. We will only store impersonal access data, such as the name of your Internet service provider, the page from which you have visited us, or the name of the file requested. This data will be used exclusively to improve our offer and does not allow any conclusion to be drawn regarding your person.

Personal data will only be collected if you notify this to us voluntarily within the framework of your order, contacts using a contact form or during registration for our Newsletter. We will use the data notified by you without your separate consent solely to fulfil and process your order. When processing of the order has been completed and the purchase price paid in full, your data will be blocked for further use and deleted after expiration of the retention periods required under the tax laws and under commercial legislation, unless you have expressly consented to the further use of your data. If you register for our Newsletter, your E-mail address will be used with your consent for our own advertising purposes, until you cancel your registration for the Newsletter. Cancellation of your registration is possible at any time.

Use of cookies

We use cookies on various pages in order to structure your visit to our web site attractively and to allow the use of certain functions. This concerns small text files which are filed on your computer. Most of the cookies used by us are deleted from your hard disk after the end of the browser session (known as session cookies). Other cookies remain on your computer and allow us to recognise your computer when you next visit us (known as permanent cookies).

Use of Facebook plug-ins

Plug-ins for the social networking site Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our pages. You will recognise the Facebook plug-ins from the Facebook logo or the "Like Button" on our page. You can find an overview of the Facebook plug-ins here:

If you visit our pages a direct connection between your browser and the Facebook server is created via the plug-in. From this Facebook receives the information that you have visited our site with your IP address. If you click the Facebook "Like Button" whilst you are logged into your Facebook account, you can link to the contents of our pages on your Facebook profile. This means that Facebook can allocate the visit to our site to your user account. We would draw your attention to the fact that we, as supplier of the site, obtain no knowledge of the content of the data transferred and its use by Facebook. You will find further information in the Facebook data protection statement on

If you do not want Facebook to be able to allocate the visit to our site to your Facebook user account, please log out of your Facebook user account.

Use of Google Analytics

This web site uses Google Analytics, a web analysis service by Google Inc. ("Google"). Google Analytics uses "cookies", text files which are stored on your computer and allow analysis of your use of the web site. The information created by the cookie about your use of this web site is generally transferred to a Google server in the USA and stored there. If IP anonymising is activated on this web site your IP address will, however, be abbreviated in advance by Google within member states of the European Union or in other contracting states of the Convention on the European Economic Area.

Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. Google will use this information on behalf of the operator of this web site in order to evaluate your use of the web site, compile reports on the web site activities and to perform further services for the web site operator associated with use of the web site and use of the Internet. The IP address transferred by your browser within the framework of Google Analytics will not be merged with other Google data.

You may prevent storage of cookies by a corresponding setting of your browser software; however, we would draw your attention to the fact that in this case you may not be able to make full use of all the functions of this web site. Moreover, you can prevent the recording and transfer of the data created by the cookie relating to your use of the web site (including your IP address) to Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available under the following link:

Passing on of personal data

Your details will be passed on to VIVO Ticketing & more GmbH, who are engaged to handle the ordering process, and to the delivery company engaged to deliver your tickets, insofar as this is required. To process your payment, we will pass on your payment details to the financial institution involved in payment. We will not disclose your personal details otherwise.

Right to information

In accordance with the Federal Data Protection Act, you will be entitled to free information regarding your stored data and to have this data corrected, blocked or deleted.

Data protection contact partner

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data and revocation of consents granted, please contact:

Data security

Your personal data will be transferred in encoded form in the ordering process by means of the “SSL” transmission method. We secure our web site and other systems by technical and organisational measures against loss or destruction of your data, and against your data being accessed, changed or disseminated by unauthorised persons.

Repetition of declarations of consent

You have expressly granted us the following consent and we have logged your consent. In accordance with the Telemedia Act we are under an obligation to make the content of your consents available to be called up at any time. You may revoke your consent with effect for the future at any time.

Permission for E-mail advertising

Please enter your E-mail address to register to receive the regular Newsletter of Berliner Residenz Konzerte. You may cancel your registration at any time.